Refund policy

At AIRC Hardware, we stand behind the quality of our products. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. General Eligibility Requirements
To be eligible for a return, your item must be in the exact same condition that you received it:
• Unused, uninstalled, and free of scratches, mounting marks, or wear.
• In its original packaging, with all manuals, screws, keys, and accessories included.
• Accompanied by the receipt or proof of purchase.

Special Requirements for Smart Locks & Electronic Products:
• Factory Reset Required: Smart locks MUST be completely unpaired/unlinked from any mobile app, Bluetooth, or cloud account, and restored to factory default settings before returning. We cannot process refunds for cloud-locked or app-paired devices.

2. How to Request a Return
All returns must be pre-authorized by our customer support team. Packages sent back without prior authorization will not be accepted or processed.

To initiate a return:
1. Contact us at support@airchardware.com with your order number and the reason for return.
2. If your return is approved, our support team will provide you with the correct US warehouse address and return instructions.

3. Return Shipping Costs & Restocking Fees
• Customer Responsibility (Buyer's Remorse / Wrong Size): If a return is due to buyer preference, ordering the wrong size/handing, or change of mind, the customer is responsible for all return shipping fees. 
• Seller Responsibility (Defective / Damaged / Wrong Item): If your item arrives damaged, defective, or incorrect, please notify us immediately with photo or video evidence. We will provide a replacement or a prepaid return label free of charge.
• Restocking Fees: Returned items showing clear signs of installation (e.g., drilled components, scratched lock bodies, cut keys, or missing mounting hardware) are subject to a 15%–30% restocking fee, or may be rejected upon warehouse inspection.

4. Order Issues & Technical Support
If you are experiencing installation difficulties or suspect a technical issue with your smart lock, please contact support@airchardware.com before requesting a return. Most setup or fitting issues can be quickly resolved through our technical guidance or simple part replacements.

5. Non-Returnable Items & Exceptions
• Custom orders or specially modified items.
• Clearance items, final sale products, and gift cards.
• Items returned after 30 days of delivery.

6. Exchanges
The fastest way to exchange a product (e.g., for a different handle size or lock finish) is to contact us for authorization, return your original item, and place a new purchase separately.

7. Refunds
We will notify you once your return has been received and inspected by our US warehouse team. If approved, your refund will be automatically processed back to your original payment method within 7–10 business days. 

Please note that your bank or credit card company may take additional time to post the refund to your account. If more than 15 business days have passed since your return was approved and you have not received your refund, please reach out to us at support@airchardware.com.