Shipping policy

Thank you for visiting and shopping at AIRC Hardware. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time
• Processing Time: All orders are processed and handed over to our carrier partners within 1–2 business days (excluding weekends and standard US holidays). 
• Order Cut-Off Time: Orders placed before 12:00 PM PST will begin processing the same business day. Orders placed after 12:00 PM PST or on weekends/holidays will be processed on the following business day.
• You will receive a Shipping Confirmation email containing your tracking number(s) once your order has shipped.

2. Shipping Rates & Delivery Estimates
We ship to addresses within the contiguous United States from our US warehouses. Shipping charges for your order will be calculated and displayed at checkout.

• Free Standard Shipping: FREE on all orders over $39.00 (3–5 business days).
• Standard Shipping (Orders under $39): Flat rate of $7.99 (3–5 business days).
• Expedited Shipping: Available at checkout based on package weight and destination (2–3 business days).

*Please note: Delivery times are estimates provided by the carrier and are not guaranteed. Remote regions, extreme weather conditions, or carrier peak seasons (e.g., Q4 holidays) may experience slight delivery delays.

3. Shipping Carriers
We partner with reliable regional and national carriers, including USPS, UPS, FedEx, and DHL eCommerce, to ensure the fastest and safest delivery of your products (door handles and smart locks).

4. Order Tracking
Once your package is dispatched, you will automatically receive an email with a tracking link. Please allow up to 24–48 hours for the carrier's system to update the initial tracking status.

5. Address Changes & Undelivered Packages
• Address Accuracy: Please ensure your shipping address is complete and correct before placing your order. We are not responsible for delays or non-deliveries caused by incorrect address information provided by the customer.
• Address Changes: If you need to change your shipping address, please contact us immediately at support@airchardware.com. Once an order has been fulfilled by our warehouse, we cannot modify the shipping address.
• Returned Packages (RTS): If a package is returned to us due to an incorrect address, failed delivery attempts, or customer refusal, the customer will be responsible for re-shipping fees.

6. Lost, Stolen, or Damaged Packages
• Damaged Items: Please inspect your order upon delivery. If your item arrives damaged or missing parts, take clear photos/videos and contact us immediately at support@airchardware.com within 48 hours of delivery so we can arrange a replacement or refund.
• Stolen Packages (Marked as Delivered): AIRC Hardware is not responsible for packages stolen or misplaced after the carrier has successfully marked them as "Delivered" to your address. We recommend shipping to a secure location or installing security cameras for package drops.
• Lost Packages: If your tracking number shows no updates for more than 7 business days, please contact our support team so we can initiate a carrier claim on your behalf.

7. P.O. Boxes & APO/FPO Addresses
Certain heavy hardware items or smart lock products containing lithium batteries may have carrier restrictions and cannot be delivered to P.O. Boxes or APO/FPO military addresses. Standard residential or commercial addresses are strongly recommended.

8. Contact Us
If you have any questions or concerns regarding your order's shipping status, please feel free to reach out to us:
AIRC Hardware Inc.
Email: support@airchardware.com
Address: 17405 Gale Ave, City of Industry, CA 91748, United States